Refund & Returns

1. All Sales Are Final Due to the digital and real-time interactive nature of our services (including drop ticket allocations, mystery box unboxings, and wallet store credit top-ups), all transactions completed on our platform are final and non-refundable. Once a transaction is processed or a mystery box is unboxed, no cash refunds, card reversals, or payment cancellations will be issued under any circumstances.

2. Damaged or Defective Physical Items Physical items won or claimed on the platform are thoroughly inspected prior to shipment. However, if your physical item arrives damaged, defective, or incorrect: Replacement Only: We offer replacements (or store credit equivalents if the item is out of stock) for verified damaged or defective goods. We do not provide cash refunds for won or claimed physical prizes. Reporting Window & Proof: Users must report damaged or defective items within seven (7) calendar days of delivery. Reports must include clear unboxing photos/videos showing the shipping label, packaging, and the damaged item.

3. Return Shipping & Eligibility Physical rewards cannot be returned once shipped, unless verified as defective or damaged by our logistics partners. If a physical return is authorized: Item Condition: The item must be returned in its original, unopened packaging with all accessories, manuals, and protective seals intact. Shipping Fees: If the return is due to our error (e.g., defective or wrong item shipped), we will cover the return shipping cost. In all other authorized scenarios, return shipping costs are the sole responsibility of the user.

4. Store Credits & Wallet Balances Store Credits and digital wallet balances acquired via prize exchanges, referral promotions, or direct top-ups are non-cashable, non-transferable, and cannot be withdrawn to any external bank card, credit card, or payment provider under any circumstances.

5. Unauthorized Chargebacks & Dispute Penalties Initiating a chargeback or payment dispute through your credit card issuer, bank, or payment processor without authorization constitutes a breach of these terms. Any malicious chargeback or friendly fraud will result in: Immediate and permanent termination of your registered account. Instant forfeiture of all remaining wallet credits, active entries, and unclaimed physical items. Blacklisting of your payment methods, email address, and IP address across our network.